Operations Internship - English Speaking Markets

Job description

About TherapyChat

TherapyChat is a tech platform created in 2016 with the goal of democratizing access to therapy through the use of its online platform / mobile app. Currently we offer our services globally in both Spanish and English language.


Join our family

We are growing at a fast pace and we are looking for a candidate to become a member of our team as Operations Manager for our English-speaking service. Our work is rewarding and we help each other by creating a supportive and collaborative environment for one another. Take a look at our opening below and send us your application - we look forward to hearing from you!

Responsibilities:


  • Carry out recruitment processes of licensed psychotherapists (active search for recruitment channels, candidate screening, interviews, therapist onboarding)
  • Manage and provide support to active therapists (English-speaking service only)
  • Coordinate customer service operations and find ways to ensure customer retention
  • Implement efficient processes and standards, in line with HQ guidelines
  • Ensure compliance with local laws and regulations
  • Oversee expenses and budgeting for the English-speaking service to help the organization optimize costs and benefits

Job requirements

Requirements:


  • BSc/BA in Business, Psychology, Economics or other relevant field
  • Fluent in both Spanish and English languages
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Knowledge of data analytics and reporting
  • Analytical mind
  • Hands-on and result oriented
  • Positive attitude and excited by solving problems yourself



What we offer?


  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a professional and dynamic team
  • A flat organization where we listen to everyone’s ideas and a motivated working environment
  • A competitive salary
  • Open-office in the heart of Madrid
  • Possibility to work remotely


Ready for a new challenge? We want to get to know you better!